Customer Experience Built for Delight, Not Just Efficiency

Posted on Dec 14, 2017

Over the years, Miron has worked hard to understand the customer experience. We’ve researched the top brands in healthcare, manufacturing, financial, and not-for-profit industries. Here’s what we learned: organizations that intentionally design the customer experience to create specific emotional outcomes are the ones that outperform […] Read more

The Waiting Game

Posted on May 25, 2016

We’ve all been there…waiting for our doctor in the Waiting Room. The name itself suggests just exactly what you’ll be doing…waiting. “Welcome to our waiting room,” says the receptionist, “the doctor will be right with you.” So you sit, staring at the person across from […] Read more

The Evolution of Customer Care

Posted on Apr 26, 2016

So, I’m at Nordstrom Rack the other day in the shoe section. Over the intercom I hear a promotion about using a credit card to check-out anywhere…just find one of the team members in a green shirt and they will complete the transaction from anywhere […] Read more

Innovation in Action

Posted on Nov 21, 2015

On November 19, 2015, Miron hosted an Innovation Roundtable organized by Insight Publications at our corporate headquarters in Neenah, WI. The roundtable was held in Miron’s new Construction Innovation Lab and began with a live demonstration of the lab’s technical capabilities as well as a […] Read more

Designing for the health care consumer

Posted on Jul 14, 2015

After years of cookie-cutter hospitals and clone-like clinics, the tide is changing in health care design. Constructors and designers are rethinking the entire hospital experience from the patient’s perspective and asking different questions than in the past. What is the patient’s journey from when they […] Read more